Complaints

Burnley FC in the Community is committed to providing a professional and high-quality service to all our customers and actively welcomes feedback both positive and negative. We believe that this helps us to deliver an improved and more effective service to the customer. Similarly, we would like to hear from any of our customers that may have any suggestions on how we can improve our service.

Should you wish to make a complaint about the service Burnley FC in the Community has provided this must be in a written format only and addressed to the Company Secretary, Laura Bland on the below contact details.

By post:

Laura Bland, Company Secretary, Burnley FC in the Community, Turf Moor, Harry Potts Way, Burnley, BB10 4BX

By email:

l.bland@burnleyfc.com

 

Burnley FC in the Community will endeavor to respond within seven working days of receipt. If it is not possible to provide a full response to the issue raised within the timeframe, an acknowledgement will be sent and a detailed reply will follow within 14 working days of the original communication.

Should you feel unsatisfied with the response you have received, please contact Burnley FC in the Community’s Chief Executive Officer, Neil Hart on n.hart@burnleyfc.com or at the address below. The Chief Executive will conduct a further review of the complaint and respond accordingly.

Neil Hart, Chief Executive Officer, Burnley FC in the Community, Turf Moor, Harry Potts Way, Burnley, BB10 4BX

 

Should you feel dissatisfied once you have contacted both the Company Secretary and Chief Executive Officer, please do not hesitate to get in touch with the Charity Commission who will look into your complaint independently.

 

Safeguarding Children, Young People and Vulnerable Adults

Burnley FC in the Community is committed to ensuring the safety and well-being of all vulnerable groups who attend our premises or are in our care, this includes children, young people and adults at risk and should your complaint be of a serious nature, or you wish to report an incident of a serious nature please contact our Head of Safeguarding, Helen Tanner via email on h.tanner@burnleyfc.com.